Owner Services

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Services for owners, when only the best will do!

If you expect only the best from a rental management service, look no further! As an owner of a luxury condo at Indigo Resort in Perdido Key, Florida, I have a unique understanding of the needs of a property owner, In fact, in 2007, I was also in search of a company to handle my rentals. I went through the very tedious process of interviewing all of the local companies, big and small, to find the right fit for my unit and for me as an owner. I felt that no company could meet the demands and standards necessary to properly care for my property, or provide an experience to my renters that would make them feel they had a personal relationship with the person they rented through. I also did not feel confident that the companies I had interviewed would provide the required attention to both screening potential renters and providing proper care and maintenance to my property. The two things that struck me were the impersonal service, even towards a prospective owner, and, of course the excessive commission rates. I understood that rental management was a tough business, and I was willing to pay a fair amount for exemplary service, but my interview process left me feeling I would be paying 25-30% (or more) for a level of service that was well under what I expected for my unit. I also wanted to be on a first name basis with the person or company who managed my vacation rental.

Having owned a full service boutique style travel agency for 8 years, I knew what travelers expect, and also knew what was important to me as a property owner. From my background in the travel industry, I knew how to effectively build clientele and market a property, and I was willing to be available 24 hours a day. So, after ruling out all other options, the most logical solution was for me to manage my own rental property, which made sense even from a logistical standpoint, since my new home was only a few miles from Indigo. I put an advertisement on VRBO.com, and started networking friends and family who I knew loved visiting our amazing gulf coast. I also quickly set up online, secure website bookings, and created a website to start building traffic to my unit. The combination of experience and dedication resulted in a my unit filling up for my first summer of rentals with quality renters who valued my very hands on approach and attention to detail.

Renters were not the only ones looking for a personalized, boutique style rental experience. Owner friends asked about my "rent by owner" experience because they were not happy with with their current management companies, both in the lack of rental revenue and in the conditions of their units when they visited, or they had never rented their property and were interested in off-setting rising unit expenses. They wanted to maximize income, but not at the expense of bad renters and hard wear and tear. They shared my feelings about the "Big Box" rental management companies, but wanted a forward thinking smaller company that recognized the importance and power of a strong presence on the web. When owners asked if I would also handle their units, I embraced the opportunity, and Golf Coast Owner Services, Inc, dba Luxury Coastal Vacations began! The past 6 years has been exciting, and I feel Luxury Coastal Vacations has earned its reputation of being the best rental management solution on the Gulf Coast!

  • Having the very best units and keeping the standards of properties we accept into the program has allowed us to grow our rental base exponentially, since renters are looking for a company that they can count on a consistent quality level when the plan a vacation. All of our units are non-smoking, and almost all are pet-free, eliminating the worry of smokers staying in your property.
  • Hiring only the very best staff and empowering them to do what is right for our owners allows them to make the decisions that benefit our owners. This includes our well trained reservations staff, professional accounting manager, and our dedicated operations team. We have more than 30 full time, year round employees plus seasonal housekeeping personnel who are committed to your unit's rental success and upkeep. No other company boasts such a high ratio of staff to units.
  • Staying personally involved is another critical component to successfully managing your unit, and I not only work along side my staff 7 days a week, I am also available to my owners at any time. Having that direct relationship allows us to better understand your needs as an owner, so we can focus on what is important to you and consistently exceed your rental goals.

Luxury Coastal Vacations offers a rental management solution to owners who want that extra attention to detail, which, in turn offers a rental management solution to renters who value the extras and take better care of rental units. We provide a more personalized experience for both owners and renters, for a lower fee than other management companies. We also outperform our competition by generating more rental revenue.

We also provide a luxury level of service for your renters and guests, who love Luxury Coastal Vacations because we focus on the details. Vacationers don't have to jump through hoops to book a property. They can make a phone call and get personalized service, or they can securely book online on our state-of-the-art website. Because we are local, we are here to ensure they have a worry-free vacation by acting as their local liaison during their stay. Once they arrive, we include extras like luxury linens, monogrammed 100% cotton bath towels, and exclusive bath amenities. We also offer optional services like grocery shopping and other concierge type services. Our guests appreciate our attention to detail, and they come back year after year.

Our luxury level of services does not come with a luxury price tag. Because of our unique business model, we can offer affordable services without sacrificing quality. Our rates are some of the lowest in the industry, but our services are absolutely the best. Here are just some of the things you will get from Luxury Coastal Vacations:

  • Website listings on www.luxurycoastalvacations.com and www.golcv.com.
  • We handle all of your state and local license requirements, and handle the collection, reporting and payment of sales and bedding taxes.
  • Free marketing through innovative channels including social media, email campaigns, and newsletters, membership with the Perdido Chamber of Commerce, and other web-based marketing targeting discriminating travelers.
  • Responses to all rental inquiries, 7 days a week, 365 days a year, ensuring no missed rental opportunities.
  • Complete handling of rental reservations, including rental agreements, confirmations, payments, renter arrival services, and any renter or guest issues before, during or after a rental.
  • Coordinating and overseeing unit cleanings and inspections between guests, including commercially laundering linens, ensuring consistency, and saving wear and tear to your washer/dryer. Our professional housekeeping service goes the extra mile!
  • Unit inspections between every guest, and annual unit assessments.
  • Handling all unit maintenance and repairs, so you can enjoy your vacation property when you are in town.
  • Detailed accounting of rentals and income disbursements monthly.
  • No limit to the amount of time you can stay in your unit, and no administrative fees charged for you or your immediate family.
  • We don't ask to use your unit for "marketing purposes"

Our formula works, and we have grown carefully from my single, personal Indigo rental to more than 170 happy property owners since 2007. We offer you a worry-free rental management solution with proven results, and our professional staff ensures your property is filled with great renters, and is properly maintained and cared for! If you are an owner of a luxury property in or near Perdido Key, Florida, or Orange Beach, Alabama, and are looking for a way to boost rental income and eliminate big property management firm hassles and fees. Luxury Coastal Vacations is the rental management solution for you! We invite you to experience the Luxury Coastal Vacations difference, offering attention to detail you can expect, management fees you can afford, and revenue results you will celebrate. Call our office at 850-332-5120 or email me directly at charlene@luxurycoastalvacations.com, and I will be glad to tell you more about how Luxury Coastal Vacations can help you. I look forward to having the opportunity to earn your business.

Charlene Sanders, President/Owner
Gulf Coast Owner Services, Inc dba Luxury Coastal Vacations

CONTACT US:

Luxury Coastal Vacations
13700 Perdido Key Drive; Suite B120
Pensacola, FL 32507
CONVENIENTLY LOCATED IN THE VILLAGIO SHOPPING CENTER ON PERDIDO KEY DRIVE!

For Reservations or General Inquiries:

850-332-5120 Phone
863-229-1706 Fax
Luxurycoastal@gmail.com

For Rental Management Services:

Call Charlene Sanders - office: 850-332-5120 or cell: 256-337-3370
Charlene@luxurycoastalvacations.com

For After Hour Emergencies:

850-332-5120 Phone